Returns / Exchanges
WHAT SHOULD I DO IF I HAVE RECEIVED A FAULTY/INCORRECT OR DEFECTIVE PRODUCT?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received or it is with some defects, please let us know within 14 days after receiving it by contacting our Customer Support at firstname.lastname@example.org. Include the number of your order and as many details as you can about the order and the problem with it, including a picture of the faulty/incorrect or defective product and we will try to get a solution sorted out for you. In the case of a faulty/incorect or defective item, return shipping is covered by us.
WHEN DO I GET MY MONEY BACK AFTER RETURNING A PRODUCT?
Upon receiving the returned item, we check if it hasn’t been used or further damaged. The exchangeable item must be in its original condition, including the tags and labels. If it meets our standards, your refund will be processed within 10 days after receiving the returned product. The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items, as we are not responsible for any items that are returned to us defective.
WHO IS RESPONSIBLE FOR SHIPPING EXPENSES?
You can return/exchange items within 14 business days after receiving it. If you’re returning/exchanging an item because it was faulty or deffective, we cover the shipping. If the reason for your return/exchange is an incorrect size or you simply not liking the received item, then, however, you are held responsible for shipping expenses.
IN CASE OF SALE OF A PRODUCT OF UNSATISFACTORY QUALITY, THE BUYER HAS A RIGHT TO:
1) require elimination of defects for free of charge (repair product); 2) require the seller free replacement of unsatisfactory quality for satisfactory quality; 3) require the seller to reduce the price accordingly; 4) unilaterally terminate the contract and ask for refund of money received from Buyer.
CAN I EXCHANGE PRODUCTS IF I HAVE CHOSEN THE INCORRECT SIZE?
Yes, you can. In that case, the return and new shipping costs are covered by the buyer. You have 14 days after receiving the item to file for the exchange;
RETURNS & EXCHANGE CONTACTS
For any more return/exchange information, please contact:
Address for return/exchange shipments (only accepted with return form):
Birzai, LT – 41190